Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

UK Mobility Healthcare are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 1st 2018.

Who we are

Our website address is: https://www.ukmobilityhealthcare.co.uk/. 

Our contact address is UK Mobility Healthcare, 12-16 Cadzow Street, Hamilton, South Lanarkshire, ML3 6DG.

THIRD PARTIES

We will not sell, trade or rent personal information to third parties in any way. We will not share your personal information with others except when required to do so by order of a court.

If you purchase goods or services from us we will supply information required to facilitate the transaction to our payment processing partner, currently Paypal.com. Payment information is collected directly at the time of your transaction and is held by Paypal; we do not ourselves store any personal card or other financial information.

PERSONAL INFORMATION

Contact information from the contact forms may be used to send information about our products and services. The user’s contact information may also be used to correspond with him or her when necessary and we may use to deliver any newsletters to which he or she has chosen to subscribe. You may unsubscribe from our newsletter at any time by clicking on the unsubscribe link that is always at the foot of each newsletter.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

COMMITMENT TO DATA SECURITY

All information collected from you is stored in a technically and physically secure environment. We only work with data controllers that are well-known and well-established in our industry and that have data security measures in place. We use SSL encryption to protect sensitive information online, and we do everything we can to protect user information offline.

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

YOUR LEGAL RIGHTS

Under EU data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Of course, we grant all of these requests for anyone of our customers, including non-EU residents. If you wish to exercise any of the rights set out above, please email us at – info@ukmobilityhealthcare.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are an EU resident and you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

What we collect

We may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may also use your information to contact you for market research purposes.

We may contact you by email, phone, or mail.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to UK Mobility Healthcare, 12-16 Cadzow Street, Hamilton, South Lanarkshire, ML3 6DG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Registered User Accounts

This policy covers all users who register to use the http://www.ukmobilityhealthcare.co.uk website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Section 2 below.
 

Section 1 - Notice of Intent

During our registration process, we ask for personal information which both identifies you and enables us to communicate with you.

To help us prevent fraud, we may choose to search credit reference agencies for the purpose of verifying your identity. These agencies will supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, though be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit.

We may use the information you provide for any of the following purposes:

  • To send updates regarding the status of your orders
  • To send you newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the content, design and layout of our website
  • To understand the interests and buying behaviour of our registered users
  • To perform other such general marketing and promotional activities focused on our products and services

We do not sell, rent or disclose your informtaion to any third parties.

You can edit your communications preferences at any time via the 'account' section of our website
 

Section 2 - Consent and Choice

If you choose not to register or not provide personal information, you may still visit our website but you will not be able to access the restricted areas available to registered users. Unregistered users will not be able to obtain VAT exemption unless they have completed the registration process. By completing the registration process, you accept the Terms and Conditions described and consent to our using your information accordingly.
 

Section 3 - Access

You can review your personal information at any time to ensure it is correct and current by logging on via the "account" section of the website. You will be able to update, correct, change or delete inaccurate details.
 

Section 4 - Security

We have taken appropriate measures to ensure that your personal information is not unlawfully processed including but not limited to, "firewalls" and "encryption" we treat data as an asset that must be protected against loss and unauthorized access.
 

Section 5 - Cookies

We may choose to use cookies on your machine containing session and state information. The information within this cookie does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of the features of the website will be impaired or unavailable.
 

Questions

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please feel free to contact us using the details available on this website.

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. 

Last Updated: 15th June 2018